TERMS AND CONDITIONS
We currently only ship to addresses within the lower 48 states. If you need any product shipped outside the lower 48, please contact us for shipping cost prior to ordering. Additionally, any free shipping offer is also only valid in the lower 48 states. We do reserve the right to cancel any order if Wisefab Suspension determines that shipping to an address may have adverse issues. We do not ship to addresses where the customer cannot sign for the package(s) such as APO, FPO, and DPO addresses and P.O. Boxes.
Any package returned to sender for any reason is subject to a 20% restocking fee and any shipping charges incurred.
***All shipments over $75 require a signature upon delivery.***
We try very hard to keep products on our website accurate and up to date. As with most custom wheel websites, we offer many styles of wheels from many manufacturers. Some of these wheels we have in our inventory and most of them are available from the manufacturers inventory. Not all styles, colors, sizes, offsets or bolt patterns are available at all times. Our inventory as well as the manufacturers inventory are constantly changing. We do our best to remove discontinued styles and add the new ones so that we can keep our website up to date. We reserve the right to decline, suspend, cancel, reject or limit the quantities of any order placed due to the product being unavailable. We will notify you if the product(s) you ordered are unavailable. Your credit card will not be charged if the product ordered is unavailable. We appreciate your understanding in this matter.
We do our best to keep prices on our website accurate and up to date. Since we are all human, sometimes typing errors happen. If you notice a price on our website that looks wrong or too good to be true (such as a $500.00 wheel listed for $5.00), it’s probably an error. We will correct the error as soon as it is brought to our attention. We reserve the right to decline, suspend, cancel, reject or limit the quantities of any order placed due to a pricing error. We will notify you if there is a pricing discrepancy of the product(s) you ordered. Your credit card will not be charged if we notice a pricing error on your order. We appreciate your understanding in this matter.
When you place an order through our website, all orders are done through Pay-Pal . All orders are shipped to Pay-Pal verified addresses. Please make sure we have your contact number and make sure the shipping address is correct. We may use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and your shopping cart and to gather demographic information.
We practice fraud prevention techniques which include verification of your payment account and address confirmation. An authorized adult with a photo ID must be present to provide their signature upon delivery of your order. All orders must be signed for upon delivery. No orders will be left at the door without a signature by an adult. We may also use third-parties to help us validate, analyze or access the risk of any order placed on our website. We reserve the right to decline or reject any order placed without giving any reason. Fraud attempts will be reported to the authorities and will be prosecuted to the fullest extent of the law. We appreciate your understanding in this matter.
By using Snap Finance as your payment method you are authorizing any representative from Wisefab Suspension to esign on your behalf. If you need to make any changes to your order please contact us right away. For anything else call the Application Hotline: (877) 273-2066
OUR RETURNS POLICY
Receipt of Damaged Items:
Please inspect all packages for damage upon delivery. If you receive a damaged item, make a note of the damage on the shippers receipt and keep a copy. Please notify us the same day so we can notify the shipping company, file a damage claim form and send you a replacement if necessary. Please retain all packing materials in case it is necessary for item(s) to be returned. Claims must be made within 48 hours of receipt.
Order Cancellation Policy:
Order cancellations must be submitted by phone the same day that the order is placed to avoid order cancellation fees. Orders cancelled after 5:30 Pacific Time, Monday through Friday on the date the order was placed are subject to a fee of 5% of the total to cover credit card processing fees. If the product(s) have been ordered from our suppliers or have been shipped, your order is subject to all freight and handling charges. A 20% restocking fee will be applied if the order was cancelled after your product(s) have been ordered from the manufacturer.
5-Day Return Policy:
All returned merchandise must be in new condition. All return orders freight and handling charges are paid by the purchaser of the product unless the wrong item was shipped. A 20% restocking or cancellation fee will be charged on qualified returns and buyer is responsible to pay any original shipping fees. Our 5 day return policy is not applicable to special orders, such as custom made, custom machined or custom painted wheels.
* Wheels must be fit checked on the vehicle before mounting tires on them. Mounted wheels are not returnable. Wheels that were shipped with tires mounted on them must have not been installed on the vehicle and driven on.
* All merchandise must be properly packaged for return shipping. We are not able to give credit on merchandise which has been damaged during return shipping due to improper packaging. It is the customer’s responsibility to make sure the wheels and any hardware or accessories are packaged correctly and protected from being damaged.
* Please contact us to get an RGA (Returned Goods Authorization) number, packaging and shipping instructions. Items returned without authorization may be refused and returned freight collect.
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Wisefab Suspension Terms & Conditions is subject to change without notice.